This Sendpulse Data Processing Agreement (the ‘DPA’) forms part of the Sendpulse Terms of Service (the ‘Terms’), the agreement between Customer (hereinafter ‘Customer’, ‘user’, ‘you’) and SendPulse Inc. (hereinafter ‘Company’, ‘SendPulse’, ‘we’, ‘us’, or ‘our’) which is governing the processing of personal data that Customer uploads or otherwise provides SendPulse in connection with the services and/or the processing of any personal data that SendPulse provides to Customer on their behalf in connection with the performance of services, hereinafter referred to individually as a ‘Party’ or together as the ‘Parties’.

Unless otherwise defined in this DPA, all capitalised terms used in this DPA will have the meanings set forth in SendPulse Terms of Service. This DPA shall remain in force until the termination or expiration of the Terms between Customer and us governing the Customer’s use of the Services and all Personal Data has been returned or deleted in accordance with Section 5.4 hereof.

1. Definitions

Standard Contractual Clauses (SCC)” means Standard Contractual Clauses for the transfer of personal data to third countries pursuant to Regulation (EU) 2016/679 of the European Parliament and the Council approved by European Commission Implementing Decision (EU) 2021/914 of 4 June 2021, as currently set out at https://eurlex.europa.eu/eli/dec_impl/2021/914/oj.

General Data Protection Regulation (GDPR)” means Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC.

Personal Data” means any information relating to an identified or identifiable natural person.

Data Subject” means the identified or identifiable person to whom Personal Data relates.

Customer Personal Data” means Personal Data that Customer uploads or otherwise provides SendPulse in connection with the services or of any personal data that SendPulse provides to Customer on their behalf in connection with the performance of services, or any other personal data with respect to which Customer is a data controller or data processor and SendPulse is a data processor.

Other Data Protection Laws and Regulations” means all laws and regulations, including laws and regulations of the European Union, the European Economic Area and their member states, the United States and its states, applicable to the processing of Personal Data under the Terms as amended from time to time, other than the GDPR.

Sub-processor” means any entity which provides processing services to SendPulse in furtherance of SendPulse’s processing on behalf of Customer.

Public Authority” means a government agency or law enforcement authority, including judicial authorities.

Supervisory Authority” means an independent public authority to be responsible for monitoring the application of the data protection legislation.

2. Roles and Responsibilities

2.1. Roles under GDPR

If GDPR applies to your processing of Customer Data, you acknowledge and agree that with regard to the processing of Customer Data, you are a controller or a processor and we are a processor (as defined by the GDPR) acting on your behalf, as further described in the Standard Contractual Clauses agreed under this DPA (the ‘Clauses’) and Appendix with corresponding Annexes. This DPA shall not apply to situations where we act as a controller in accordance with Sendpulse’s Privacy Policy.

2.2. Application of SCCs

Where Customer is a controller and a data exporter of Personal Data and SendPulse is a processor and a data importer in respect of that Personal Data, then the Parties shall comply with Addendum I (Standard Contractual Clauses between Controller and Processor) and Appendix with corresponding Annexes.

Where Customer is a processor and a data exporter of Personal Data and SendPulse is a processor and a data importer in respect of that Personal Data, then the Parties shall comply with Addendum II (Standard Contractual Clauses between Processor and Processor) and Appendix with corresponding Annexes.

Appendix with corresponding Annexes to this DPA forms part of Addenda I and II to the same extent.

3. Instructions

The Parties agree that this DPA and the Terms constitute your complete and final documented instructions regarding our processing of Customer Data on your behalf (the ‘Instructions’). Any additional or alternate instructions must be consistent with the terms and conditions of this DPA and the Terms.

4. Your Obligations

Within the scope of the DPA and Terms and your use of the Services, you will be solely responsible for complying with all requirements that apply to you under the GDPR and Other Data Protection Laws and Regulations. You represent and warrant that you will be solely responsible for:

(i) the accuracy, quality, integrity, confidentiality and security of collected Customer Data;

(ii) complying with all necessary transparency, lawfulness, fairness and other requirements under GDPR and Other Data Protection Laws and Regulations for the collection and use of the personal data by:

  • establishing and maintaining the procedure for the exercise of the rights of the Data Subjects whose Customer Personal Data are processed on behalf of Customer;
  • providing us only with data that has been lawfully and validly obtained and ensuring that such data will be relevant and proportionate to the respective uses;
  • ensuring compliance with the provisions of this DPA and Terms by its personnel or by any third-party accessing or using Customer Personal Data on its behalf.

(iii) ensuring that your Instructions to us regarding the processing of Customer Data comply with the GDPR and Other Data Protection Laws and Regulations, including complying with principles of data minimisation, purpose and storage limitation; and

(iv) complying with all applicable laws, rules, regulations (including GDPR and Other Data Protection Laws and Regulations) in respect to any Instructions you issue to us.

5. Our Obligations

5.1. General Obligations

With regard to the processing of Personal Data Sendpulse shall:

(i) process Customer Personal Data only for the purpose of providing, supporting, and improving the services, using appropriate technical and organisational security measures, and in compliance with the instructions received from Customer subject to Sections 3 and 4 of this DPA;

(ii) inform Customer if SendPulse cannot comply with its obligations under this DPA, in which case Customer may terminate the Agreement or take any other reasonable actions, including suspending data processing operations;

(iii) inform Customer if, in SendPulse’s opinion, a Customer’s Instruction may be in violation of the provisions of the GDPR or Other Data Protection Laws and Regulations;

(iv) follow Customer’s instructions regarding the collection of Customer Personal Data (including with regard to the provision of notice and exercise of choice), in case SendPulse is obtaining Customer Personal Data from Data Subjects on behalf of Customer under Terms;

(v) take reasonable steps to ensure that any employee/contractor to whom SendPulse authorises access to Customer Data on its behalf comply with respective provisions of the Terms and this DPA.

5.2. Notices to Customer

Upon becoming aware, we shall inform you of any legally binding request for disclosure of Customer Personal Data by a Public Authority, unless SendPulse is otherwise forbidden by law to inform Customer, for instance, to preserve the confidentiality of investigation by Public Authority. SendPulse will inform Customer if it becomes aware of any notice, inquiry, or investigation by a Supervisory Authority with respect to the processing Customer Personal Data under this DPA conducted between you and us.

5.3. Security Measures

SendPulse shall implement and maintain appropriate technical and organisational measures to protect Customer Data from personal data breaches (the ‘Security Incidents’), in accordance with our security standards set out in Annex II of this DPA. You acknowledge that security measures are subject to technical progress so that we may modify or update Annex II at our sole discretion provided that such modification or update does not result in a material degradation in the security measures offered by Annex II of this DPA at the time of signing this DPA.

5.4. Security Incident

Upon becoming aware of a Security Incident, SendPulse shall: (i) notify you without undue delay after we become aware of the Security Incident; (ii) provide timely information relating to the Security Incident as it becomes known or as is reasonably requested by you; and (iii) promptly take reasonable steps to contain and investigate any Security Incident so that you can notify competent authorities and/or affected Data Subjects of the Security Incident. Our notification of or response to a Security Incident shall not be construed as an acknowledgement by us of any fault or liability regarding the Security Incident.

5.5. Confidentiality

SendPulse will not access or use, or disclose to any third party, any Customer Data, except, in each case, as necessary to maintain or provide the Services, or as necessary to comply with contractual and legal obligations or binding order of a public body (such as a subpoena or court order). We shall ensure that any employee/contractor to whom we authorise access to Customer Data on our behalf is subject to appropriate confidentiality contractual or statutory duty obligations with respect to Customer Data, including after the end of their respective employment or termination or expiration of contract.

5.6. Return or Deletion of Customer Data

SendPulse shall, and shall cause any Sub-processors to, at the choice of Customer, return all the Customer Personal Data and copies of such data to Customer or securely destroy them and demonstrate to the satisfaction of Customer that it has taken such measures, unless GDPR or Other Data Protection Laws and Regulations prevent SendPulse from returning or destroying all or part of the Customer Personal Data in our possession. In such a case, SendPulse agrees to preserve the confidentiality of the Customer Personal Data retained by it and that it will only actively process such Customer Personal Data after such date in order to comply with applicable laws and regulations or contractual obligations.

5.7. Reasonable Assistance

SendPulse agreed to provide reasonable assistance to Customer regarding:

(i) any request from a Data Subject in respect of access to or the rectification, erasure, restriction, portability, blocking or deletion of Customer Personal Data that SendPulse on behalf of Customer. In the event that a Data Subject sends such a request directly to SendPulse, Section 7 of this DPA shall apply;

(ii) the investigation of Security Incident and communication of necessary notifications regarding such Security Incidents subject to Section 5.4 of this DPA;

(iii) preparation of data protection impact assessments and, where necessary, consultation of Customer with the Supervisory Authority under Articles 35 and 36 of the GDPR.

6. Audit and Certification

If a Supervisory Authority requires an audit of the data processing facilities from which SendPulse processes Customer Personal Data to ascertain or monitor Customer's compliance with GDPR or Other Data Protection Laws and Regulations, SendPulse will cooperate with such audit. The Customer is responsible for all costs and fees related to such audit, including all reasonable costs and fees for any and all time SendPulse expends for any such audit, in addition to the rates for services performed by SendPulse.

Customer may, prior to the commencement of Processing, and at regular intervals, thereafter, audit the technical and organisational measures taken by SendPulse. If Customer is the controller with respect to the personal data processed by SendPulse on its behalf, upon reasonable and timely advance agreement, during regular business hours and without interruption to SendPulse' business operations, Sendpulse may provide Customer with all information necessary to demonstrate compliance with its obligations laid down in the Article 28 of the GDPR and allow for and contribute to audits, including inspections, conducted by the Customer or another auditor mandated by the Customer with respect to such processing.

SendPulse shall, upon Customer’s written request and within a reasonable period, provide Customer with all information necessary for such audit, to the extent that such information is within Processor’s control and SendPulse is not precluded from disclosing it by applicable law, a duty of confidentiality, or any other obligation owed to a third party.

7. Data Subject Request

In the event that a Data Subject contacts us with regard to the exercise of their rights under GDPR and Other Data Protection Laws and Regulations (in particular, requests for access to, rectification or blocking of Customer Personal Data), we will use all reasonable efforts to forward such requests to you. If we are legally required to respond to such a request, we shall immediately notify you and provide you with a copy of the request unless we are legally prohibited from doing so.

8. Sub-processors and Third-party Processors

You agree that we may engage sub-processors in accordance with provisions set out in Clause 9 of respective SCCs to assist in fulfilling our obligations with respect to the provision of the services under the Terms. We agree to inform the Customer of any intended changes concerning the addition or replacement of Sub-processors, thereby giving the Customer the opportunity to object to such changes within the period specified in SCC.

Customer acknowledges that in the provision of some services, SendPulse, on receipt of instructions from Customer, may transfer Customer Personal Data to and otherwise interact with third party data processors. Customer agrees that if and to the extent such transfers occur, Customer is responsible for entering into separate contractual arrangements with such third-party data processors binding them to comply with obligations in accordance with the GDPR and Other Data Protection Laws and Regulations. For the avoidance of doubt, such third party data processors are not Sub-processors in the meaning of this DPA.

9. Transfers of Customer Data

The Parties agree to abide by and process Customer Data protected by the GDPR in compliance with the Standard Contractual Clauses approved by the European Commission decision 2021/914 of 4 June 2021 in order to adduce adequate safeguards with respect to the protection of privacy and fundamental rights and freedoms of natural and legal persons for transfer of personal data specified in Addenda and Appendixes to this DPA.

ADDENDUM II

Standard Contractual Clauses (Processor-Processor)

SECTION I

Clause 1. Purpose and Scope

For the purposes of the Clauses:

(a) The purpose of these standard contractual clauses is to ensure compliance with the requirements of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation) for the transfer of personal data to a third country.

(b) The Parties:

(i) the natural or legal person(s), public authority/ies, agency/ies or other body/ies (hereinafter ‘entity/ies’) transferring the personal data, as listed in Annex I.A (hereinafter each ‘data exporter’), and

(ii) the entity/ies in a third country receiving the personal data from the data exporter, directly or indirectly via another entity also Party to these Clauses, as listed in Annex I.A (hereinafter each ‘data importer’)

have agreed to these standard contractual clauses (hereinafter: ‘Clauses’).

(c) These Clauses apply with respect to the transfer of personal data as specified in Annex I.B.

(d) The Appendix to these Clauses containing the Annexes referred to therein forms an integral part of these Clauses.

Clause 2. Effect and invariability of the Clauses

(a) These Clauses set out appropriate safeguards, including enforceable data subject rights and effective legal remedies, pursuant to Article 46(1) and Article 46(2)(c) of Regulation (EU) 2016/679 and, with respect to data transfers from controllers to processors and/or processors to processors, standard contractual clauses pursuant to Article 28(7) of Regulation (EU) 2016/679, provided they are not modified, except to select the appropriate Module(s) or to add or update information in the Appendix. This does not prevent the Parties from including the standard contractual clauses laid down in these Clauses in a wider contract and/or to add other clauses or additional safeguards, provided that they do not contradict, directly or indirectly, these Clauses or prejudice the fundamental rights or freedoms of data subjects.

(b) These Clauses are without prejudice to obligations to which the data exporter is subject by virtue of Regulation (EU) 2016/679.

Clause 3. Third-party beneficiaries

(a) Data subjects may invoke and enforce these Clauses, as third-party beneficiaries, against the data exporter and/or data importer, with the following exceptions:

(i) Clause 1, Clause 2, Clause 3, Clause 6, Clause 7;

(ii) Clause 8.1(a), (c) and (d) and Clause 8.9(a), (c), (d), (e), (f) and (g);

(iii) Clause 9(a), (c), (d) and (e);/p>

(iv) Clause 12(a), (d) and (f);

(v) Clause 13;

(vi) Clause 15.1(c), (d) and (e);

(vii) Clause 16(e);

(viii) Clause 18(a) and (b).

(b) Paragraph (a) is without prejudice to rights of data subjects under Regulation (EU) 2016/679.

Clause 4. Interpretation

(a) Where these Clauses use terms that are defined in Regulation (EU) 2016/679, those terms shall have the same meaning as in that Regulation.

(b) These Clauses shall be read and interpreted in the light of the provisions of Regulation (EU) 2016/679.

(c) These Clauses shall not be interpreted in a way that conflicts with rights and obligations provided for in Regulation (EU) 2016/679.

Clause 5. Hierarchy

In the event of a contradiction between these Clauses and the provisions of related agreements between the Parties, existing at the time these Clauses are agreed or entered into thereafter, these Clauses shall prevail.

Clause 6. Description of the transfer(s)

The details of the transfer(s), and in particular the categories of personal data that are transferred and the purpose(s) for which they are transferred, are specified in Annex I.B.

Clause 7. Docking clause

(a) An entity that is not a Party to these Clauses may, with the agreement of the Parties, accede to these Clauses at any time, either as a data exporter or as a data importer, by completing the Appendix and signing Annex I.A.

(b) Once it has completed the Appendix and signed Annex I.A, the acceding entity shall become a Party to these Clauses and have the rights and obligations of a data exporter or data importer in accordance with its designation in Annex I.A.

(c) The acceding entity shall have no rights or obligations arising under these Clauses from the period prior to becoming a Party.

SECTION II – OBLIGATIONS OF THE PARTIES

Clause 8. Data protection safeguards

The data exporter warrants that it has used reasonable efforts to determine that the data importer is able, through the implementation of appropriate technical and organisational measures, to satisfy its obligations under these Clauses.

8.1 Instructions

(a) The data exporter has informed the data importer that it acts as processor under the instructions of its controller(s), which the data exporter shall make available to the data importer prior to processing.

(b) The data importer shall process the personal data only on documented instructions from the controller, as communicated to the data importer by the data exporter, and any additional documented instructions from the data exporter. Such additional instructions shall not conflict with the instructions from the controller. The controller or data exporter may give further documented instructions regarding the data processing throughout the duration of the contract.

(c) The data importer shall immediately inform the data exporter if it is unable to follow those instructions. Where the data importer is unable to follow the instructions from the controller, the data exporter shall immediately notify the controller.

(d) The data exporter warrants that it has imposed the same data protection obligations on the data importer as set out in the contract or other legal act under Union or Member State law between the controller and the data exporter.

8.2 Purpose limitation

The data importer shall process the personal data only for the specific purpose(s) of the transfer, as set out in Annex I.B., unless on further instructions from the controller, as communicated to the data importer by the data exporter, or from the data exporter.

8.3 Transparency

On request, the data exporter shall make a copy of these Clauses, including the Appendix as completed by the Parties, available to the data subject free of charge. To the extent necessary to protect business secrets or other confidential information, including personal data, the data exporter may redact part of the text of the Appendix prior to sharing a copy, but shall provide a meaningful summary where the data subject would otherwise not be able to understand its content or exercise his/her rights. On request, the Parties shall provide the data subject with the reasons for the redactions, to the extent possible without revealing the redacted information.

8.4 Accuracy

If the data importer becomes aware that the personal data it has received is inaccurate, or has become outdated, it shall inform the data exporter without undue delay. In this case, the data importer shall cooperate with the data exporter to rectify or erase the data.

8.5 Duration of processing and erasure or return of data

Processing by the data importer shall only take place for the duration specified in Annex I.B. After the end of the provision of the processing services, the data importer shall, at the choice of the data exporter, delete all personal data processed on behalf of the controller and certify to the data exporter that it has done so, or return to the data exporter all personal data processed on its behalf and delete existing copies. Until the data is deleted or returned, the data importer shall continue to ensure compliance with these Clauses. In case of local laws applicable to the data importer that prohibit return or deletion of the personal data, the data importer warrants that it will continue to ensure compliance with these Clauses and will only process it to the extent and for as long as required under that local law. This is without prejudice to Clause 14, in particular the requirement for the data importer under Clause 14(e) to notify the data exporter throughout the duration of the contract if it has reason to believe that it is or has become subject to laws or practices not in line with the requirements under Clause 14(a).

8.6 Security of processing

(a) The data importer and, during transmission, also the data exporter shall implement appropriate technical and organisational measures to ensure the security of the data, including protection against a breach of security leading to accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access to that data (hereinafter ‘personal data breach’). In assessing the appropriate level of security, they shall take due account of the state of the art, the costs of implementation, the nature, scope, context and purpose(s) of processing and the risks involved in the processing for the data subject. The Parties shall in particular consider having recourse to encryption or pseudonymisation, including during transmission, where the purpose of processing can be fulfilled in that manner. In case of pseudonymisation, the additional information for attributing the personal data to a specific data subject shall, where possible, remain under the exclusive control of the data exporter or the controller. In complying with its obligations under this paragraph, the data importer shall at least implement the technical and organisational measures specified in Annex II. The data importer shall carry out regular checks to ensure that these measures continue to provide an appropriate level of security.

(b) The data importer shall grant access to the data to members of its personnel only to the extent strictly necessary for the implementation, management and monitoring of the contract. It shall ensure that persons authorised to process the personal data have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality.

(c) In the event of a personal data breach concerning personal data processed by the data importer under these Clauses, the data importer shall take appropriate measures to address the breach, including measures to mitigate its adverse effects. The data importer shall also notify, without undue delay, the data exporter and, where appropriate and feasible, the controller after having become aware of the breach. Such notification shall contain the details of a contact point where more information can be obtained, a description of the nature of the breach (including, where possible, categories and approximate number of data subjects and personal data records concerned), its likely consequences and the measures taken or proposed to address the data breach, including measures to mitigate its possible adverse effects. Where, and in so far as, it is not possible to provide all information at the same time, the initial notification shall contain the information then available and further information shall, as it becomes available, subsequently be provided without undue delay.

(d) The data importer shall cooperate with and assist the data exporter to enable the data exporter to comply with its obligations under Regulation (EU) 2016/679, in particular to notify its controller so that the latter may in turn notify the competent supervisory authority and the affected data subjects, taking into account the nature of processing and the information available to the data importer.

8.7 Sensitive data

Where the transfer involves personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic data, or biometric data for the purpose of uniquely identifying a natural person, data concerning health or a person’s sex life or sexual orientation, or data relating to criminal convictions and offences (hereinafter ‘sensitive data’), the data importer shall apply the specific restrictions and/or additional safeguards set out in Annex I.B.

8.8 Onward transfers

The data importer shall only disclose the personal data to a third party on documented instructions from the controller, as communicated to the data importer by the data exporter. In addition, the data may only be disclosed to a third party located outside the European Union (in the same country as the data importer or in another third country, hereinafter ‘onward transfer’) if the third party is or agrees to be bound by these Clauses, under the appropriate Module, or if:

(i) the onward transfer is to a country benefitting from an adequacy decision pursuant to Article 45 of Regulation (EU) 2016/679 that covers the onward transfer;

(ii) the third party otherwise ensures appropriate safeguards pursuant to Articles 46 or 47 of Regulation (EU) 2016/679;

(iii) the onward transfer is necessary for the establishment, exercise or defence of legal claims in the context of specific administrative, regulatory or judicial proceedings; or

(iv) the onward transfer is necessary in order to protect the vital interests of the data subject or of another natural person.

Any onward transfer is subject to compliance by the data importer with all the other safeguards under these Clauses, in particular purpose limitation.

8.9 Documentation and compliance

(a) The data importer shall promptly and adequately deal with enquiries from the data exporter or the controller that relate to the processing under these Clauses.

(b) The Parties shall be able to demonstrate compliance with these Clauses. In particular, the data importer shall keep appropriate documentation on the processing activities carried out on behalf of the controller.

(c) The data importer shall make all information necessary to demonstrate compliance with the obligations set out in these Clauses available to the data exporter, which shall provide it to the controller.

(d) The data importer shall allow for and contribute to audits by the data exporter of the processing activities covered by these Clauses, at reasonable intervals or if there are indications of non-compliance. The same shall apply where the data exporter requests an audit on instructions of the controller. In deciding on an audit, the data exporter may take into account relevant certifications held by the data importer.

(e) Where the audit is carried out on the instructions of the controller, the data exporter shall make the results available to the controller.

(f) The data exporter may choose to conduct the audit by itself or mandate an independent auditor. Audits may include inspections at the premises or physical facilities of the data importer and shall, where appropriate, be carried out with reasonable notice.

(g) The Parties shall make the information referred to in paragraphs (b) and (c), including the results of any audits, available to the competent supervisory authority on request.

Clause 9. Use of sub-processors

(a) GENERAL WRITTEN AUTHORISATION The data importer has the controller’s general authorisation for the engagement of sub-processor(s) from an agreed list. The data importer shall specifically inform the controller in writing of any intended changes to that list through the addition or replacement of sub-processors at least 10 days in advance, thereby giving the controller sufficient time to be able to object to such changes prior to the engagement of the sub-processor(s). The data importer shall provide the controller with the information necessary to enable the controller to exercise its right to object. The data importer shall inform the data exporter of the engagement of the sub-processor(s).

(b) Where the data importer engages a sub-processor to carry out specific processing activities (on behalf of the controller), it shall do so by way of a written contract that provides for, in substance, the same data protection obligations as those binding the data importer under these Clauses, including in terms of third-party beneficiary rights for data subjects. The Parties agree that, by complying with this Clause, the data importer fulfils its obligations under Clause 8.8. The data importer shall ensure that the sub-processor complies with the obligations to which the data importer is subject pursuant to these Clauses.

(c) The data importer shall provide, at the data exporter’s or controller’s request, a copy of such a sub-processor agreement and any subsequent amendments. To the extent necessary to protect business secrets or other confidential information, including personal data, the data importer may redact the text of the agreement prior to sharing a copy.

(d) The data importer shall remain fully responsible to the data exporter for the performance of the sub-processor’s obligations under its contract with the data importer. The data importer shall notify the data exporter of any failure by the sub-processor to fulfil its obligations under that contract.

(e) The data importer shall agree a third-party beneficiary clause with the sub-processor whereby – in the event the data importer has factually disappeared, ceased to exist in law or has become insolvent – the data exporter shall have the right to terminate the sub-processor contract and to instruct the sub-processor to erase or return the personal data.

Clause 10. Data subject rights

(a) The data importer shall promptly notify the data exporter and, where appropriate, the controller of any request it has received from a data subject, without responding to that request unless it has been authorised to do so by the controller.

(b) The data importer shall assist, where appropriate in cooperation with the data exporter, the controller in fulfilling its obligations to respond to data subjects’ requests for the exercise of their rights under Regulation (EU) 2016/679 or Regulation (EU) 2018/1725, as applicable. In this regard, the Parties shall set out in Annex II the appropriate technical and organisational measures, taking into account the nature of the processing, by which the assistance shall be provided, as well as the scope and the extent of the assistance required.

(c) In fulfilling its obligations under paragraphs (a) and (b), the data importer shall comply with the instructions from the controller, as communicated by the data exporter.

Clause 11. Redress

(a) The data importer shall inform data subjects in a transparent and easily accessible format, through individual notice or on its website, of a contact point authorised to handle complaints. It shall deal promptly with any complaints it receives from a data subject. The data importer agrees that data subjects may also lodge a complaint with an independent dispute resolution body at no cost to the data subject. It shall inform the data subjects, in the manner set out in paragraph (a), of such redress mechanism and that they are not required to use it, or follow a particular sequence in seeking redress.

(b) In case of a dispute between a data subject and one of the Parties as regards compliance with these Clauses, that Party shall use its best efforts to resolve the issue amicably in a timely fashion. The Parties shall keep each other informed about such disputes and, where appropriate, cooperate in resolving them.

(c) Where the data subject invokes a third-party beneficiary right pursuant to Clause 3, the data importer shall accept the decision of the data subject to:

(i) lodge a complaint with the supervisory authority in the Member State of his/her habitual residence or place of work, or the competent supervisory authority pursuant to Clause 13;

(ii) refer the dispute to the competent courts within the meaning of Clause 18.

(d) The Parties accept that the data subject may be represented by a not-for-profit body, organisation or association under the conditions set out in Article 80(1) of Regulation (EU) 2016/679.

(e) The data importer shall abide by a decision that is binding under the applicable EU or Member State law.

(f) The data importer agrees that the choice made by the data subject will not prejudice his/her substantive and procedural rights to seek remedies in accordance with applicable laws.

Clause 12. Liability

(a) Each Party shall be liable to the other Party/ies for any damages it causes the other Party/ies by any breach of these Clauses.

(b) The data importer shall be liable to the data subject, and the data subject shall be entitled to receive compensation, for any material or non-material damages the data importer or its sub-processor causes the data subject by breaching the third-party beneficiary rights under these Clauses.

(c) Notwithstanding paragraph (b), the data exporter shall be liable to the data subject, and the data subject shall be entitled to receive compensation, for any material or non-material damages the data exporter or the data importer (or its sub-processor) causes the data subject by breaching the third-party beneficiary rights under these Clauses. This is without prejudice to the liability of the data exporter and, where the data exporter is a processor acting on behalf of a controller, to the liability of the controller under Regulation (EU) 2016/679 or Regulation (EU) 2018/1725, as applicable.

(d) The Parties agree that if the data exporter is held liable under paragraph (c) for damages caused by the data importer (or its sub-processor), it shall be entitled to claim back from the data importer that part of the compensation corresponding to the data importer’s responsibility for the damage.

(e) Where more than one Party is responsible for any damage caused to the data subject as a result of a breach of these Clauses, all responsible Parties shall be jointly and severally liable and the data subject is entitled to bring an action in court against any of these Parties.

(f) The Parties agree that if one Party is held liable under paragraph (e), it shall be entitled to claim back from the other Party/ies that part of the compensation corresponding to its/their responsibility for the damage.

(g) The data importer may not invoke the conduct of a sub-processor to avoid its own liability.

Clause 13. Supervision

(a) The supervisory authority of one of the Member States in which the data subjects whose personal data is transferred under these Clauses in relation to the offering of goods or services to them, or whose behaviour is monitored, are located, as indicated in Annex I.C, shall act as competent supervisory authority.

(b) The data importer agrees to submit itself to the jurisdiction of and cooperate with the competent supervisory authority in any procedures aimed at ensuring compliance with these Clauses. In particular, the data importer agrees to respond to enquiries, submit to audits and comply with the measures adopted by the supervisory authority, including remedial and compensatory measures. It shall provide the supervisory authority with written confirmation that the necessary actions have been taken.

LOCAL LAWS AND OBLIGATIONS IN CASE OF ACCESS BY PUBLIC AUTHORITIES

SECTION III

Clause 14. Local laws and practices affecting compliance with the Clauses

(a) The Parties warrant that they have no reason to believe that the laws and practices in the third country of destination applicable to the processing of the personal data by the data importer, including any requirements to disclose personal data or measures authorising access by public authorities, prevent the data importer from fulfilling its obligations under these Clauses. This is based on the understanding that laws and practices that respect the essence of the fundamental rights and freedoms and do not exceed what is necessary and proportionate in a democratic society to safeguard one of the objectives listed in Article 23(1) of Regulation (EU) 2016/679, are not in contradiction with these Clauses.

(b) The Parties declare that in providing the warranty in paragraph (a), they have taken due account in particular of the following elements:

(i) the specific circumstances of the transfer, including the length of the processing chain, the number of actors involved and the transmission channels used; intended onward transfers; the type of recipient; the purpose of processing; the categories and format of the transferred personal data; the economic sector in which the transfer occurs; the storage location of the data transferred;

(ii) the laws and practices of the third country of destination– including those requiring the disclosure of data to public authorities or authorising access by such authorities – relevant in light of the specific circumstances of the transfer, and the applicable limitations and safeguards ;

(iii) any relevant contractual, technical or organisational safeguards put in place to supplement the safeguards under these Clauses, including measures applied during transmission and to the processing of the personal data in the country of destination.

(c) The data importer warrants that, in carrying out the assessment under paragraph

(b), it has made its best efforts to provide the data exporter with relevant information and agrees that it will continue to cooperate with the data exporter in ensuring compliance with these Clauses.

(d) The Parties agree to document the assessment under paragraph (b) and make it available to the competent supervisory authority on request.

(e) The data importer agrees to notify the data exporter promptly if, after having agreed to these Clauses and for the duration of the contract, it has reason to believe that it is or has become subject to laws or practices not in line with the requirements under paragraph (a), including following a change in the laws of the third country or a measure (such as a disclosure request) indicating an application of such laws in practice that is not in line with the requirements in paragraph (a). The data exporter shall forward the notification to the controller.

(f) Following a notification pursuant to paragraph (e), or if the data exporter otherwise has reason to believe that the data importer can no longer fulfil its obligations under these Clauses, the data exporter shall promptly identify appropriate measures (e.g. technical or organisational measures to ensure security and confidentiality) to be adopted by the data exporter and/or data importer to address the situation, if appropriate in consultation with the controller. The data exporter shall suspend the data transfer if it considers that no appropriate safeguards for such transfer can be ensured, or if instructed by the controller or the competent supervisory authority to do so. In this case, the data exporter shall be entitled to terminate the contract, insofar as it concerns the processing of personal data under these Clauses. If the contract involves more than two Parties, the data exporter may exercise this right to termination only with respect to the relevant Party, unless the Parties have agreed otherwise. Where the contract is terminated pursuant to this Clause, Clause 16(d) and (e) shall apply.

Clause 15. Obligations of the data importer in case of access by public authorities

15.1 Notification

(a) The data importer agrees to notify the data exporter and, where possible, the data subject promptly (if necessary with the help of the data exporter) if it:

(i) receives a legally binding request from a public authority, including judicial authorities, under the laws of the country of destination for the disclosure of personal data transferred pursuant to these Clauses; such notification shall include information about the personal data requested, the requesting authority, the legal basis for the request and the response provided; or

(ii) becomes aware of any direct access by public authorities to personal data transferred pursuant to these Clauses in accordance with the laws of the country of destination; such notification shall include all information available to the importer.

The data exporter shall forward the notification to the controller.

(b) If the data importer is prohibited from notifying the data exporter and/or the data subject under the laws of the country of destination, the data importer agrees to use its best efforts to obtain a waiver of the prohibition, with a view to communicating as much information as possible, as soon as possible. The data importer agrees to document its best efforts in order to be able to demonstrate them on request of the data exporter.

(c) Where permissible under the laws of the country of destination, the data importer agrees to provide the data exporter, at regular intervals for the duration of the contract, with as much relevant information as possible on the requests received (in particular, number of requests, type of data requested, requesting authority/ies, whether requests have been challenged and the outcome of such challenges, etc.). The data exporter shall forward the information to the controller.

(d) The data importer agrees to preserve the information pursuant to paragraphs (a) to (c) for the duration of the contract and make it available to the competent supervisory authority on request.

(e) Paragraphs (a) to (c) are without prejudice to the obligation of the data importer pursuant to Clause 14(e) and Clause 16 to inform the data exporter promptly where it is unable to comply with these Clauses.

15.2 Review of legality and data minimisation

(a) The data importer agrees to review the legality of the request for disclosure, in particular whether it remains within the powers granted to the requesting public authority, and to challenge the request if, after careful assessment, it concludes that there are reasonable grounds to consider that the request is unlawful under the laws of the country of destination, applicable obligations under international law and principles of international comity. The data importer shall, under the same conditions, pursue possibilities of appeal. When challenging a request, the data importer shall seek interim measures with a view to suspending the effects of the request until the competent judicial authority has decided on its merits. It shall not disclose the personal data requested until required to do so under the applicable procedural rules. These requirements are without prejudice to the obligations of the data importer under Clause 14(e).

(b) The data importer agrees to document its legal assessment and any challenge to the request for disclosure and, to the extent permissible under the laws of the country of destination, make the documentation available to the data exporter. It shall also make it available to the competent supervisory authority on request. The data exporter shall make the assessment available to the controller.

(c) The data importer agrees to provide the minimum amount of information permissible when responding to a request for disclosure, based on a reasonable interpretation of the request.

FINAL PROVISIONS

SECTION IV

Clause 16. Non-compliance with the Clauses and termination

(a) The data importer shall promptly inform the data exporter if it is unable to comply with these Clauses, for whatever reason.

(b) In the event that the data importer is in breach of these Clauses or unable to comply with these Clauses, the data exporter shall suspend the transfer of personal data to the data importer until compliance is again ensured or the contract is terminated. This is without prejudice to Clause 14(f).

(c) The data exporter shall be entitled to terminate the contract, insofar as it concerns the processing of personal data under these Clauses, where:

(i) the data exporter has suspended the transfer of personal data to the data importer pursuant to paragraph (b) and compliance with these Clauses is not restored within a reasonable time and in any event within one month of suspension;

(ii) the data importer is in substantial or persistent breach of these Clauses; or

(iii) the data importer fails to comply with a binding decision of a competent court or supervisory authority regarding its obligations under these Clauses.

In these cases, it shall inform the competent supervisory authority and the controller of such non-compliance. Where the contract involves more than two Parties, the data exporter may exercise this right to termination only with respect to the relevant Party, unless the Parties have agreed otherwise.

(d) Personal data that has been transferred prior to the termination of the contract pursuant to paragraph (c) shall at the choice of the data exporter immediately be returned to the data exporter or deleted in its entirety. The same shall apply to any copies of the data. The data importer shall certify the deletion of the data to the data exporter. Until the data is deleted or returned, the data importer shall continue to ensure compliance with these Clauses. In case of local laws applicable to the data importer that prohibit the return or deletion of the transferred personal data, the data importer warrants that it will continue to ensure compliance with these Clauses and will only process the data to the extent and for as long as required under that local law.

(e) Either Party may revoke its agreement to be bound by these Clauses where (i) the European Commission adopts a decision pursuant to Article 45(3) of Regulation (EU) 2016/679 that covers the transfer of personal data to which these Clauses apply; or (ii) Regulation (EU) 2016/679 becomes part of the legal framework of the country to which the personal data is transferred. This is without prejudice to other obligations applying to the processing in question under Regulation (EU) 2016/679.

Clause 17. Governing law

These Clauses shall be governed by the law of one of the EU Member States, provided such law allows for third-party beneficiary rights. The Parties agree that this shall be the law of the Republic of Ireland.

Clause 18. Choice of forum and jurisdiction

(a) Any dispute arising from these Clauses shall be resolved by the courts of an EU Member State.

(b) The Parties agree that those shall be the courts of the Republic of Ireland.

(c) A data subject may also bring legal proceedings against the data exporter and/or data importer before the courts of the Member State in which he/she has his/her habitual residence.

(d) The Parties agree to submit themselves to the jurisdiction of such courts.

Appendix

Annex I

A. LIST OF PARTIES

Data exporter

Name: ‘You’, ‘Customer’, ‘User’

Address: the relevant information is contained in the Customer’s account. Contact person’s name, position and contact details: the relevant information is contained in the Customer’s account.

Activities relevant to the data transferred under these Clauses:

  • storage;
  • access to customer service in accordance with your use of features;
  • abuse detection, prevention, and remediation;
  • maintaining, improving, and providing our Services.

Signature and date: By entering into the Terms, data exporter is deemed to have signed these Standard Contractual Clauses incorporated herein, including their Annexes, as of the effective date of the agreement.

Role: For the purposes of Addendum I (Controller-to-Processor transfer) Customer is a controller. For the purposes of Addendum II (Processor-to-Processor transfer) Customer is a processor.

Data importer

Name: SendPulse Inc.

ddress: 220 E 23rd St #401, New York, NY 10010.

Contact person’s name, position and contact details: Medvednikov Evgeny, Director, +1 415 800 2960, support@sendpulse.com

Activities relevant to the data transferred under these Clauses: storage;

  • access to customer service in accordance with your use of features;
  • abuse detection, prevention, and remediation;
  • maintaining, improving, and providing SendPulse’s Services.

Signature and date: By entering into the Terms, data importer is deemed to have signed these Standard Contractual Clauses incorporated herein, including their Annexes, as of the effective date of the agreement.

Role: processor

B. DESCRIPTION OF TRANSFER

1. Categories of data subjects whose personal data is transferred: customers, clients, prospective customers and clients, students, donors, and employees.

2. Categories of personal data transferred:

name, gender, birthdate, language, email address, telephone number, residence address, employer, business address, title, expertise, other demographic information, purchase history, and event attendance.

3. Sensitive data transferred (if applicable) and applied restrictions or safeguards that fully take into consideration the nature of the data and the risks involved: Customer Data will not include social security numbers or other national ID numbers, passwords, security credentials, or sensitive personal information of any kind.

4. The frequency of the transfer:

The personal data is transferred on a continuous basis.

5. Nature of the processing:

Personal data processing consists of the following:

  • storage;
  • access to customer service in accordance with your use of features;
  • abuse detection, prevention, and remediation;
  • maintaining, improving, and providing Sendpulse’s Services.

6. Purpose(s) of the data transfer and further processing:

The purpose of the data processing under these Clauses is the performance of the services for data exporter by the data importer under the service agreement concluded between the data importer and the data exporter, including but not limited to provision of email and mobile marketing services, CRM, chatbots.

7. The period for which the personal data will be retained, or, if that is not possible, the criteria used to determine that period:

The personal data shall be stored for the duration of this DPA concluded between the data importer and the data exporter, unless otherwise agreed in writing or the data importer is required by applicable law to retain some or all the transferred personal data.

8. For transfers to (sub-) processors, also specify subject matter, nature and duration of the processing:

  • subject matter: the performance of services.
  • nature: collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, alignment or combination, restriction, erasure or destruction.
  • duration: the performance of the services for the processor by the sub-processor under the service agreement concluded between the processor and sub-processor.

C. COMPETENT SUPERVISORY AUTHORITY

In accordance with Clause 13, competent supervisory authority under these Clauses is the supervisory authority of one of the Member States in which the data subjects whose personal data is transferred under these Clauses in relation to the offering of goods or services to them, or whose behaviour is monitored, are located, namely, Data Protection Commission (Republic of Ireland).

Annex II

TECHNICAL AND ORGANISATIONAL MEASURES INCLUDING TECHNICAL AND ORGANISATIONAL MEASURES TO ENSURE THE SECURITY OF THE DATA

Description of the technical and organisational measures implemented by the data importer(s) to ensure an appropriate level of security, taking into account the nature, scope, context and purpose of the processing, and the risks for the rights and freedoms of natural persons:

The data importer maintains appropriate organisational and technical security measures (including with respect to personnel, facilities, hardware and software, storage and networks, access controls, monitoring and logging, vulnerability and breach detection, incident response, encryption of Customer Personal Data while in transit and at rest) to protect against unauthorised or accidental access, loss, alteration, disclosure or destruction of Customer Personal Data.

The data importer implements measures for ensuring the sufficiency of the security, privacy, and confidentiality safeguards of all SendPulse personnel with respect to Customer Personal Data and liable for any failure by such SendPulse personnel to meet the terms of this DPA.

The data importer takes reasonable steps to confirm that all SendPulse personnel are protecting the security, privacy, and confidentiality of Customer Personal Data consistent with the requirements of this DPA.

The data importer has implemented measures designed to ensure that the confidentiality and integrity of personal data are protected during transfers of personal data.

The data importer is committed to preserving the confidentiality, integrity, availability and resilience of all the personal data in question throughout the data importer processing activities and ensuring that personal data are protected against loss and destruction by implementing appropriate internal information security policies and procedures.

Annex III

LIST OF SUB-PROCESSORS

The controller has authorised the use of the following sub-processors:

Sub-processor 1:

Name: AMAZON WEB SERVICES INC.

Address: 410 Terry Avenue North, Seattle, WA 98109-5210

Contact person’s name, position and contact details:

Customer Service

Description of processing (including a clear delimitation of responsibilities in case several sub-processors are authorised): data storage.

Sub-processor 2:

Name: CONTABO GMBH.

Address: Aschauer Straße 32a, 81549 München

Contact person’s name, position and contact details: Herrn Rechtsanwalt Dr. Karsten Kinast, LL.M. KINAST, DPO, Rechtsanwaltsgesellschaft mbH, Hohenzollernring 54, 50672 Köln or by email at datenschutzbeauftragter@contabo.de

Description of processing (including a clear delimitation of responsibilities in case several sub-processors are authorised): data storage.

Sub-processor 3:

Name: HETZNER ONLINE GMBH.

Address: Industriestr. 25, 91710 Gunzenhausen, Germany

Contact person’s name, position and contact details: Margit Müller, DPO, data-protection@hetzner.com.

Description of processing (including a clear delimitation of responsibilities in case several sub-processors are authorised): data storage.

Sub-processor 4:

Name: VELIA.NET INTERNETDIENSTE GMBH

Address: Hansestr. 111, 5114, Köln

Deutschland Contact person’s name, position and contact details: Dr. Karsten Kinast, LL.M. (Attorney) KINAST, DPO, Rechtsanwaltsgesellschaft mbH Hohenzollernring 54 D-50672 Cologne email: mail@kinast.eu.

Description of processing (including a clear delimitation of responsibilities in case several sub-processors are authorised): data storage.

Sub-processor 5:

Name: GOOGLE LLC.

Address: 1600 Amphitheatre Parkway Mountain View, CA 94043

Deutschland Contact person’s name, position and contact details:

Help Center

Description of processing (including a clear delimitation of responsibilities in case several sub-processors are authorised): data storage, data analytics.

Sub-processor 6:

Name: SELECTEL LTD.

Address: Russia, Saint-Petersburg, Cvetochnaya St. 21

Contact person’s name, position and contact details: sales@selectel.ru

Description of processing (including a clear delimitation of responsibilities in case several sub-processors are authorised): data storage.

Updated: 15.04.2022

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